Your home base for EARS guides, troubleshooting, and support.

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👉 Need help? Call **888-300-1853** or email [email protected]

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🚀 New to EARS? Start Here

Get up and running in 5 steps.

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Log in to EARS Connect — Open earsconnect.com and sign in with the email and temporary password from your welcome email.

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Change your password — Click the Profile icon (bottom-left corner), go to Settings > Security tab, and change your temporary password.

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Set up your voicemail — Go to your Profile, click Edit, then upload or record your voicemail greeting. You can also turn on Voicemail Email Alerts to get notified when you miss a call. Click Save Changes when you're done.

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Make a test call — Use the softphone in EARS Connect to call a coworker's extension. Make sure your mic and speakers are working.

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Set up your desk phone (if applicable) — Plug in your desk phone and follow the quick start guide for your model. Find your guide under Hardware Guides below.

Need to set up voicemail on your desk phone? See our 📬 Voicemail Guides below.

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📖 Detailed Feature Guides

EARS is powered by the VOXO platform. For detailed guides on Connect, the Admin Portal, Mobile App, Reports, and more, visit the VOXO Documentation Center.

You'll see VOXO branding on their site. VOXO is the technology platform behind EARS, and their documentation covers the same tools you use every day.

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**VOXO Documentation Center** — Feature guides, walkthroughs, and technical documentation for the platform that powers EARS.

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🔍 What Do You Need Help With?