Your home base for EARS guides, troubleshooting, and support.
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👉 Need help? Call **888-300-1853** or email [email protected]
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Get up and running in 5 steps.
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Log in to EARS Connect. Open app.earsconnect.com and sign in with the email and temporary password from your welcome email.
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Change your password. Click the Profile icon (bottom-left corner), go to Settings > Security, and change your temporary password.
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Set up your voicemail. Go to your Profile, click Edit, then upload or record your greeting. Turn on Voicemail Email Alerts to get notified of missed calls. Click Save Changes.
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Make a test call. Use the softphone in EARS Connect to call a coworker's extension. Make sure your mic and speakers work.
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Set up your desk phone. If you have one, plug it in and follow the quick start guide for your model under Hardware Guides below. For desk phone voicemail, see Voicemail Guides below.
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For detailed, step-by-step feature guides, visit the VOXO Documentation Center, our platform partner's site.
💬 Calling, Messaging & Fax: Texting, dialing strategies, caller ID protection, and faxing
📟 Hardware Guides: Desk phone setup and quick start guides
📱 EARS Connect Mobile: Using the mobile app for calls, texts, voicemail, and more
📬 Voicemail Guides: How to check messages and change your greeting from a desk phone
🤖 Copilot & Call Insights: Live AI help during calls and AI summaries after
🔒 Technical & IT: Firewall whitelist, API access, webhooks, Microsoft Teams connector, and Salesforce integration